COVID-19: Temporary Changes to Procedures

COVID-19: Temporary Changes to Procedures

To protect our staff and preserve our ability to help our veterinary patients during this challenging time of Covid-19, we are implementing the following:

We ask that only one family member bring the patient into the clinic.  We understand you may need to have your children or other persons with you. In those cases, please have the entire party wait in the car.  When you arrive, call us at (605) 342-7498 and a staff member will come out to your car to get the patient.  We will bring them back to you following their appointment with communication between you and the veterinarian done by phone.  Please bring your pet’s adequately restrained i.e. cats in carriers and dogs appropriately leashed so that we can safely take them from your car to the clinic.

Please practice the recommendations of social distancing (at least 6-foot separation) while checking in/out or if you need to wait for any reason in the lobby.  If you prefer not to wait in the lobby for your in-room appointment, just check in with the receptionist or call (605) 342-7498 when you arrive.  When your exam room is ready, one of our staff will alert you and escort you straight to the room.  If you would feel more comfortable waiting in your car for the duration of the appointment, we are happy to come get your patient from the car and confer with you via phone.

Prescription refills and food orders can be called in and paid for ahead of time.  When you arrive, call (605) 342-7498 and we can deliver them to your vehicle if you do not wish to enter the clinic.  You can also visit our online store at www.dakotahillsvetclinic.securevetsource.com to have supplements, prescriptions, and food delivered directly to your home.  If you cannot find what you need in our online store, call our office and we should be able to make it available for you to order shortly.

We ask that appointments be made only for patients with medical or surgical issues.  Annual vaccinations of patients that are over two years should be fine to wait a few weeks to be updated.  Appointments for routine things such as heartworm test and pedicures can also be delayed for a short time.  However, we often see patients for their annual examinations and find multiple issues, so if you have a concern with your pet and it happens to just be time for their annual exam, we are very willing to examine the patient and address your concerns.

If you are ill or have a history of possible exposure to the coronavirus and have an upcoming appointment for your pet, we ask that you call us to reschedule.  If your pet requires urgent care or a medical emergency while you are ill, please arrange for a trusted friend or healthy family member to transport your pet.  We will gladly accommodate your representative and treat your pet.

We are dedicated to upholding the exceptional veterinary care that our patients and clients deserve while doing our very best to protect the well-being of our staff.

Thank You for your understanding as we navigate through these challenges.

The Doctors and Staff of Dakota Hills Veterinary Clinic

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